Reverse a refund request

This part of the guide explains how to reverse a refund request.

Reversing a refund request is only possible when its status is Approved. Once the reversal has been confirmed, its status changes to Discarded.

Step 1 - Go to the page List of Refunds

1. Go to the Refund module;
2. Choose the Refunds menu. This action opens the List of Refunds page (513:1001);

Step 2 - Reverse a refund request

3. Go to the Status column;
4. Select the Approved option. This action displays all refunds with this status;
5. Find the refund to reverse;
6. Click the hyperlink of the refund subject of the request. This action opens the Refund page (503:2001);
7. Click the Reverse button. This action opens the confirmation window;
8. Click the Yes button. This action changes the button label from Reverse to Reversed Refund and updates the List of Refunds page (513:1001).