Reject a refund request

This part of the guide explains how to reject a refund request.

The rejection of a refund request is only possible when its status is Pending Final Approval. Once the rejection has been confirmed, its status changes to Rejected.

Step 1 - Go to the page List of Refunds

1. Go to the Refund module;
2. Choose the Refunds menu. This action opens the List of Refunds page (513:1001);

Step 2 - Reject a refund request

3. Go to the Status column;
4. Select the Pending Final Approval option. This action displays all refunds with this status;
5. Find the refund to reject;
6. Check the Refund No. box subject of the request;
7. Click the Reject button. This action opens the Confirmation window;
8. Click the Yes button. This action confirms the rejection of the refund request, changes the status to Rejected and updates the List of Refunds page (513:1001).