Manage your messages

e-services Admin allows to send, reply or delete messages and attach document, as appropriate.

Please note the following restrictions:

• Tax officers with the "client services" access right can communicate with taxpayers or tax agents that are assigned to the same tax center as them.
• Tax officers without the “client services” access right scannot access the mailbox page or receive emails.
• Administrators with the "client services" access right can communicate with taxpayers or tax agents of any tax center.
• Administrators without the “client services” access right cannot access the mailbox page or receive emails.

All these fuctionalities are available in the Mailbox page.

To send a message:

1. Click the Message icon in the top right corner of the toolbar. This action opens the Mailbox (Inbox) page;
2. Click the Compose Email button. This action opens the Compose Mail page;

3. Go to the search field (magnifying glass icon) and enter the taxpayer TIN. If you do not know the complete TIN of the taxpayer, fill out the first two or three digits;
4. Click on the magnifying glass icon. This action updates the page and displays the requested taxpayer TIN on the right;
5. Click the line that corresponds to the selected TIN. Use the rightward or leftward arrow to access items. This action updates the page and displays taxpayer details;

6. Complete the Subject field;
7. Enter your Message;
8. Click the Choose button to attach a document. This action confirms the attachment and updates the Compose Email page;
9. Click the Send Mail button. This action sends your email and displays your message on the Outbox page.

To reply to a message:

1. Click the Message icon in the top right corner of the toolbar. This action opens the Mailbox (Inbox) page;
2. Click the sender subject to your reply (the line turns blue). This action displays details in the dialog box on the right;
3. Click the Reply button. This action adds the Reply field to the dialog box;
4. Go to the Answer section and enter your reply;
5. Attach a document with the Choose button if needed;
6. Click on Send Mail. This action confirms the email was successfully sent and updates the Outbox page.

To delete a message:

1. Click the Message icon in the top right corner of the toolbar. This action opens the Mailbox (Inbox) page;
2. Click on the Inbox or Outbox tab, as appropriate. You can also use the rightward or leftward arrow to access selection;
3. Click the line of the sender or recipient subject to the request (the line turns blue). This action displays sender or recipient details in the dialog box in the right;
4. Click the Delete button. This action opens the dialog box Delete Confirm;

5. Click the Delete button. This action confirms the suppression of the email and updates the Deleted page.