Pre-authorize a refund request
This part of the guide explains how to pre-authorize a refund request.
The pre-authorization of a refund request is only possible when its status is In Progress. Once the pre-authorisation has been confirmed, the status of the refund request remains the same.
Step 1 - Go to the page List of Refunds
- Go to the Refund module;
- Choose the Refunds menu. This action opens the List of Refunds page (513:1001);
![](/user/pages/01.sigtas/11.refund_walkthrough/01.section_refund/10.preauthorize_refund_request/SIG_REF_preautorize_en.png)
Step 2 - Pre-authorize a refund request
- Go to the Status column;
- Select the In Progress option. This action displays all refunds with this status;
- Find the refund you want to pre-autorize;
- Click the hyperlink of the refund subject of the request. This action opens the Refund page (513:2001);
![](/user/pages/01.sigtas/11.refund_walkthrough/01.section_refund/10.preauthorize_refund_request/SIG_REF_preautorize1_en.png)
- Go to the Refund Information section;
- Add the amount to pre-approve;
- Go to the section Preapproval;
- Click the Add button. This action opens the pop-up window Preapprove Transaction;
![](/user/pages/01.sigtas/11.refund_walkthrough/01.section_refund/10.preauthorize_refund_request/SIG_REF_preautorize2_en.png)
- Add a Comment;
- Click the Save button. This action confirms the pre-authorization and refreshes the Refund page (513:2001).
![](/user/pages/01.sigtas/11.refund_walkthrough/01.section_refund/10.preauthorize_refund_request/SIG_REF_preautorize4_en.png)