Suspend a taxpayer account

This part of the guide explains how to suspend a taxplayer account, for example in case of extended leave.

Once the taxpayers have been suspended, they will no longer have access to their accounts. A warning message appears indicating that their accounts have been suspended when they log in. To reactivate the taxpayer, uncheck the Suspend Account box.

To suspend a taxpayer account:

1. Click the Taxpayers menu. This action opens the List of the Taxpayers page;
2. Go to the Search field and fill out the requested information. If you do not know the full name of the taxpayer, enter the first two or three letters. You can also use the same procedure for the email address;
3. Click the Magnifying glass icon. This action calls up items on the screen;
4. Use the rightward or the leftward arrow to display items on the screen,if required;
5. Click the Edit button of the taxpayer subject to the request. This action opens the page Taxpayers Details;

6. Check the Suspended Account box;
7. Click the Save button. This action confirms the suspension of the taxpayer and redirects you to the List of Taxpayers page.