Approve a refund

This part of the guide explains how to approve a refund request.

Approving a refund request is only possible when its status displays Pending Final Approval. Once the approval has been confirmed, its status changes to Approved.

Step 1 - Go to the page List of Refunds

1. Go to the Refund module;
2. Choose the Refunds menu. This action opens the List of Refunds page (513:1001);

Step 2 - Approve a refund request

3. Go to the Status column;
4. Select the Pending Final Approval option. This action displays all refunds with this status;
5. Find the refund to approve;
6. Check the Refund No. box subject of the request;
7. Click the Approve button. This action opens a Confirmation window;
8. Click the Yes button. This action confirms the approval of the refund request, changes the status to Approved and updates the List of Refunds page (513:1001).